Cancellation & Refund Policies
Recharges and Bill Payment Refund Policies
All Sales of Prepaid and DTH Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. Recharge-Pro is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number.
However, in a case where a transaction has been completed by you on the Site/App, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on [email protected] or Raise a Ticket on the Support page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - The Mobile number or DTH account number, Consumer Number, Operator Name, Transaction Value, Transaction Date, and Order Number, Karmaniu Infotech Private Limited shall investigate the incident and if it is found that money indeed charged to your card or bank account without delivery of Recharge/BBPS transactions then you will be refunded the money within 5 to 7 working days from the date of the receipt of your email.
For cases, if you are doing Recharge / Bill Payment from your Recharge-Pro the account balance and you have received a success confirmation but not received a Recharge / Bill Payment or any other case you are welcome to log a complaint by opening a support ticket on Support Page or mail us on [email protected] we will provide you quick resolution.
Money Transfer Refund Policy:
In Money Transfer Transactions the Service is 99% up time and real time status updated from banking partners. In some transaction goes to pending from beneficiary bank end due to wrong beneficiary account or bank server down, then it will be auto-credited to your Karmaniu Infotech Private Limited B2b Account in T+2 working days.
Gift Card Refund Policy:
All Sales of Gift Card are final and there will be no refund or exchange permitted. PleasIn Money Transfer Transactions the Service is 99% up time and real time status updated from banking partners. In some transaction goes to pending from beneficiary bank end due to wrong beneficiary account or bank server down, then it will be auto-credited to your Recharge-Pro wallet in T+2 working days.
Membership Cancellation Policy:
Membership Package are applicable only in Agents, Distributors and Franchise partners. All plan is mentioned in pricing page and its full and final. No Cancellation and Refunds applicable in distributor package. If Franchise Partners want cancel his/her partnership within 2 days then full refund will be initiated to the original source within 5 - 7 working days.
REFUND POLICY
Once a User chooses to avail any subscription plan/offer announced by Karmaniu Infotech Private Limited and agrees to buy that plan/offer by due payment for that plan/offer to Recharge-Pro, such payment by User shall not be refunded by Karmaniu Infotech Private Limited under any circumstances whatsoever. Please note that such act of buying Recharge-Pro plan is irreversible process under the applicable law.
Post receipt of payment from the User for the above-mentioned plan, Karmaniu Infotech Private Limited shall create User ID in its Mobile App / Website ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, Karmaniu Infotech Private Limited shall not be able allow for availing the services mentioned for that particular subscription plan. No existing balance will be refunded to the user in case of un-successful KYC verification. Thus, in order to avail Karmaniu Infotech Private Limited services on its Mobile App / Website, User has to mandatorily get his successful KYC verification done.
Post User Id creation, while availing various services on Recharge-Pro Mobile App / Website, a transactions which have failed for any reason directly attributable to Karmaniu Infotech Private Limited and Karmaniu Infotech Private Limited has received corresponding confirmation from the payment gateway, will be automatically refunded to User’s bank account within 3-21 working days from the date of transaction and a confirmation mail will be sent to User’s email id registered with Karmaniu Infotech Private Limited. Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to Email ID given on this website. Karmaniu Infotech Private Limited shall enquire the matter after receiving the complaint from the User and based on the enquiry Karmaniu Infotech Private Limited may refund the payment deducting necessery professional service charges. In all cases, Recharge-Pro liability will be restricted to providing User a valid refund to the extent of corresponding payment received by Karmaniu Infotech Private Limited with respect to a particular transaction. Karmaniu Infotech Private Limited shall not be responsible for any other claim or consequential liability arising out of failed services on our system.
User accepts that this refund policy is subject to all the terms and conditions as stated in the Agreement of the User/business associate/retailer/distributor with Karmaniu Infotech Private Limited.